Last week my ipod died, just two weeks out of warranty. It was a 30g 5G video model, and with the Christmas holiday coming, I was really going to miss it. So I took it into the retailer, Dick Smith Electronics to see if I could get it serviced.
Dick Smith's sales assistant told me that since it was out of warranty, there was nothing I could do. That just wasn't good enough. So the next day, armed with a copy of New Zealand's Consumer Guarantees Act, and some information from the Consumers Instutute on reasonable lifetimes for electronics. The manager really gave me the runaround, I argued for over an hour, even getting the national service manager on the phone. Eventually they agreed to service it here in Dunedin, so I wouldn't have to wait their minimum 15 working days for a repair in Auckland.
A few days ago I went in to check on progress and they told me what I suspected - it needed a new hard drive. They were going to repair it, but decided to replace my unit anyway. So I got a brand new 80g classic for pressing my consumer rights. There are some slight snags: It has problems charging in the car when connected to my itrip, and if I want to play video through the TV I need to buy a new AV cable, but it's nice to have so much capacity. I've got my whole expanding music library on there now. Yay for consumer rights!
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